Frequently Asked Questions (FAQs)

Why does my neighbor have power and I don't?
Sometimes neighboring locations are served off of a different circuits or taps or could be on a different phases. Another reason you are without power and your neighbor is not may be you have damage to your service alone. Always report your outage to SVEC.

Why did the SVEC truck drive past my house without stopping?
Our crews have to check various equipment and hardware on the system when the power goes out. Sometimes the source of your outage may be down the road or miles away from your home.

How long will my food stay good if the power is out?
According to the USDA, a fully-stocked freezer will stay cold for two days. A half-full freezer will keep items frozen for one day. An unopened refrigerator will keep food cold up to four hours. Keeping the door closed to the refrigerator and freezer will ensure the temperatures will stay at or below the ideal levels.

Should I use a back-up generator?
If you are using life-sustaining medical equipment, it is recommended that you have a back-up power supply (generator, batteries, etc.). If you install a generator, please contact our Engineering Department for proper installation and safety guidelines. If electricity from the generator feeds onto the electical system, it could create hazordous working conditions for our line crew. Click here for more information on portable generators.

What if the lines have been pulled away from my house?
First, be safe and do not go near the power lines. Report this outage to your local office and remember to give details of the problem. The SVEC crew will come out to check and disconnect any energized lines, but repairs needed from the meter base into the home have to be made by a qualified electrician.