Report An Outage
To Report an Outage When Your Local Office is Closed, Call 1-888-421-7832
To Report an Outage During Business Hours, Call Your Local Office
What To Do If Your Electricity Goes Out
- Check your fuses or circuit breakers
- Check with your neighbors to see if their electricity is off
- If the power if off in your area, call your local office or 1-888-421-7832 if your local office is closed
- Use a battery operated weather radio, available at your SVEC office, to stay informed on weather and outage information Click here for information on battery operated weather radios
When reporting an outage, please give the following information:
- Name in which the service is listed
- 911 address and account number
- Your home telephone number and a call-back number
- Any additional information about the outage, especially any dangerous situations like downed power lines or trees on the lines.
It is important that you report any outage promptly. Do not assume that someone else has reported it. Your calls help us determine the extent and specific location of outages. We particularly need to know of any life-threatening situations. Please remember: NEVER GO NEAR DOWNED POWER LINES
How SVEC Restores Power
Emergency or life-threatening situations require immediate attention from our crew.
Step 1: Repairs are made at the substation(s) and on the main distribution lines that come out of the substations.
Step 2: Crews repair damage to tap lines that branch off of the main lines.
Step 3: Power is restored to small taps and individual homes.
Frequently Asked Questions (FAQs)
For electrical safety information, go to www.safeelectricity.org
